Terms and Conditions

Terms and Conditions

§1 Engaging Another Carrier

The furniture removal company may engage another carrier to carry out the move.

 

§2 Additional Services

The furniture removal company shall perform its obligations with the care of a prudent furniture removal company, in the interest of the sender, against payment of the agreed fee. Special services and expenses not foreseeable at the time of conclusion of the contract must be paid additionally. The same applies if the scope of services is expanded by the client after the conclusion of the contract.

 

§3 Termination of the Contract

Termination of the contract requires written form. In case of termination without good cause, a withdrawal payment of 30% of the estimated fee will be charged. Termination is not possible from 5 working days before the order date. The total gross price will be invoiced. In the case of an order on an hourly basis, 8 hours will be charged in these cases.

 

§4 Tips

Tips cannot be offset against the invoice of the furniture removal company.

 

§5 Reimbursement of Moving Costs

Insofar as the client has a claim for reimbursement of moving costs against a department or employer, he shall instruct this department to pay the agreed and due moving cost compensation directly to the furniture removal company, minus any payments made. Before the move, either a cost acceptance certificate from the Social Welfare Office or a written order confirmation from the Employment Office must be available.

 

§6 Securing Particularly Sensitive Goods for Transport

The client is obliged to have movable or electronic parts on highly sensitive devices, such as washing machines, record players, TV, HiFi and radio devices, and IT systems, secured for transport in a professional manner. The furniture removal company is not obliged to check the professional transport security.

 

§7 Electrical and Installation Work

The employees of the furniture removal company are not authorized to perform electrical, gas, dowel, and other installation work unless otherwise agreed.

 

§8 Offset

An offset against claims of the furniture removal company is only permissible with due counterclaims.

 

§9 Assignment

At the request of the person entitled to compensation, the furniture removal company is obliged to assign the rights entitled to him from the insurance contract concluded by him to the person entitled to compensation.

 

§10 Misunderstandings

The risk of misunderstanding of orders, instructions, and notifications of the sender other than written order confirmations and such to persons of the furniture removal company not authorized to accept them is not the responsibility of the latter.

 

§11 Inspection by the Sender

Upon collection of the removal goods, the client is obliged to check that no item or piece of furniture is mistakenly taken or left behind. After the move is completed, all boxes must be counted by the sender and the completeness must be confirmed on the contract.

 

§12 Due Payment of the Agreed Fee

The amount is due after unloading and to be paid in cash. However, separate payment arrangements can be made. For international transports, the invoice amount is due before loading begins and to be paid in cash. Cash expenses and the cost of transportation must always be paid in euros. Foreign currencies are not accepted. Here too, separate payment arrangements can be made. If the client does not fulfill his payment obligation, the furniture removal company is entitled to hold the removal goods or to store them at the client's expense after the start of transport, according to § 419 HGB (German Commercial Code).

 

§13 Jurisdiction

For legal disputes with merchants due to this contract and claims from other legal grounds related to the transport order, the court in the district of which the furniture removal company's branch commissioned by the sender is located has exclusive jurisdiction. For legal disputes with parties other than merchants, exclusive jurisdiction applies only if the sender does not have a known residence or personal whereabouts at the time of filing the lawsuit after the conclusion of the contract.

 

§14 Agreement of German Law

German law applies.

 

§15 Liability

The service already includes transport and liability insurance. For possible damages, the insurance applies – see order form. Pictures and picture frames of any kind must not be packed in boxes. Fragile items must be clearly marked on the packaging. Otherwise, no liability is assumed (exclusion of liability). The liability section for removals and transports offers more information on the topic of liability.

 

§15 Moving Boxes

Moving boxes are sold at the currently valid prices after placing the order. The first delivery of boxes is free of charge. From the second box delivery and for box collection, an additional €15 is charged.

§16 Informing the Recipient re. Damage Notification

To prevent the expiration of claims for compensation, the following must be observed: Inspect the goods upon delivery for any noticeable damages or losses. Record this on the receipt or a damage report or report obvious damages immediately to the responsible employee of the furniture removal company.

§17 Additional Loading and Unloading Locations

Our offers always include one loading and unloading location. For each additional loading and unloading location, an additional €40 will be charged.

 

§18 Deadline and Form of Damage Notification

To prevent the expiration of compensation claims, the following must be observed: Immediately inspect the moving goods upon receipt for any externally noticeable damages or losses. If damages are observed, they must be immediately recorded in detail in writing on the bill of lading, receipt, work order, or in a damage protocol. Damage must be reported in writing to the moving company no later than the day after delivery (within 24 hours). If this deadline is not met, all claims for loss and damage to the moving goods expire. General damage reports are not sufficient in any case. Claims for loss or damage to the moving goods expire if:

1. the loss or damage to the goods was externally noticeable (visible damage) and was not reported to the carrier within 24 hours after delivery at the latest.
2. the loss or damage was not externally noticeable (invisible damage) and was not reported to the carrier within 14 days after delivery. In this case, however, proof must be provided that these damages occurred while under the custody of the moving company. The timely dispatch suffices for the preservation of the deadline (Saturdays, Sundays, or public holidays are not counted in the calculation of the deadline). Claims due to exceeding delivery deadlines expire:

if the recipient does not notify the forwarder of the delay within 21 days after delivery. If the notification is made after delivery, it must – to prevent the loss of claims – be made in any case in written form within the predetermined deadlines. The damage notification can also be made using a telecommunication device.